Service Commitment
We steadfastly uphold the principle of “everything for the customer,” taking our customers’ needs as our mission and striving to deliver maximum value, ensuring their genuine satisfaction. We serve every client, no matter how large or small; we anticipate their concerns before they arise and share in their joys after they are realized. For years, our company has meticulously developed cutting-edge technologies and innovative products to meet the diverse needs of our customers.
◆ Pre-sales service
- We offer free on-site inspections, project consulting, drawing design, construction budgeting, and relevant technical documentation. With a customer‑centric approach, we provide multiple feasible solutions for your consideration, helping you select the optimal plan that meets your needs and ensures your satisfaction.
◆ In-sales service
- Production is carried out in strict compliance with relevant national standards, and product quality is subject to full‑process control under the ISO 9001 quality management system. We rigorously adhere to all contractual provisions. We provide free delivery, installation, and commissioning services; complete the quality acceptance form; and offer technical guidance on equipment operation, maintenance, and routine troubleshooting.
◆ After-sales service
- Warranty Service:
The equipment comes with a three-year free warranty and lifetime maintenance, ensuring prompt and efficient service to meet customer needs. After the warranty period, repair services are billed only for parts; labor is provided at no charge.
- Telephone service
Establish a customer hotline to promptly address any issues customers encounter while using the equipment.
- Software Services
We provide customers with free related consulting and software version upgrades.
- Escort service
We establish customer profiles, provide ongoing follow-up services, and offer free annual inspections and scheduled maintenance.
◆ Service Hotline:13576759666